The Privacy Terms and Conditions of Psychology Plus
- We obtain signed consent prior to disclosing any personal information to external parties.
- All of our staff members use many appropriate safeguards to protect personal information.
- You do not have to “sign in” when you come to our office during evening hours, although other after-hours visitors to the building are asked by security to sign in.
- We are careful about the messages we leave when we phone you with an appointment reminder. You can let us know which numbers you prefer us to use.
All information shared is confidential with the following exceptions:
- By law, psychologists are obliged to report active child abuse or neglect to Child Welfare.
- If someone is a danger to themselves or others, psychologists are released from confidentiality in order to take necessary protective measures.
- If records are subpoenaed by court, we are obliged to release the information requested. However, if your lawyer simply requests the release of our case notes, we will discuss the specific circumstances, and our recommendation, with both you and your lawyer.
- If you have written permission for someone (e.g. doctor, school) to have access to information, it will be provided. This typically involves extra phone calls and may also require an extra letter or written report(s).
Once an appointment is made, it is considered to be a mutual commitment. As a courtesy to you, an email reminder will be sent 2 days before your scheduled appointment. If you must cancel, and provide us with less than one business day’s notice for the cancellation of your appointment, the full fee will be charged. If your fees are covered by an insurance company, it is unlikely that they will cover the cost of a missed appointment (or one that is cancelled too late); therefore, you will be responsible for payment.